And, of course, customers really need to feel safe and are seeking reassurance when they fly.
Meaning of the quote
When people travel by plane, they want to feel safe and secure. They are looking for reassurance that everything will be okay during their flight. The businessman David Neeleman understands this and knows that making customers feel comfortable and safe is very important for airlines.
About David Neeleman
David Neeleman is a Brazilian-American businessman who has founded five commercial airlines, including JetBlue Airways and Azul Brazilian Airlines. He also owned a stake in TAP Air Portugal and recently became a citizen of Cyprus.
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More quotes from David Neeleman
Seat assignment didn’t matter if you’re flying Dallas to Houston and you did it 38 times a day. People just got on, you didn’t sit next to your wife, and it was a 45-minute flight. It didn’t matter.
Brazilian-American aviation entrepreneur
This is not a business where you can hand off and run by remote control.
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I actually thrive on all the challenges, and I don’t feel like ADD has impaired my ability.
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I believe the public’s confidence would be increased if the federal government took over the functions of airport security screening for all passengers.
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A lot of airlines have come and gone.
Brazilian-American aviation entrepreneur
I also really like getting to know our crew members better.
Brazilian-American aviation entrepreneur
I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.
Brazilian-American aviation entrepreneur
We’re reviewing everything to see how we can do it better, faster, and more efficiently.
Brazilian-American aviation entrepreneur
I’m always crunching numbers, so my calculator watch is a must.
Brazilian-American aviation entrepreneur
People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.
Brazilian-American aviation entrepreneur
We are just interested in dealing with the people we’re paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.
Brazilian-American aviation entrepreneur
We don’t want a third party who may or may not have our best interests in mind or our crew members’ best interests in mind because they may be serving a union of one of our competitors. They are trying to equalize us and take away our competitive advantage.
Brazilian-American aviation entrepreneur
The Blackberry is really essential for keeping up on my emails when I’m out of the office, which is a lot.
Brazilian-American aviation entrepreneur
Be it $15 million here and $11 million there, it takes hundreds of millions to be successful in this business.
Brazilian-American aviation entrepreneur
We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we’ve added some extras that people aren’t used to finding on Southwest.
Brazilian-American aviation entrepreneur
Of course, we should all be aware of what we’re packing in our carry-on luggage – anything that might be considered dangerous could be confiscated at a security checkpoint.
Brazilian-American aviation entrepreneur
And, of course, customers really need to feel safe and are seeking reassurance when they fly.
Brazilian-American aviation entrepreneur
Certainly, we are hurt by the high fuel prices because it raises our cost.
Brazilian-American aviation entrepreneur
It’s so important to experience what your customers are experiencing and listen to their suggestions.
Brazilian-American aviation entrepreneur
Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.
Brazilian-American aviation entrepreneur
And you’ve got to remember that I’m also the father of nine children.
Brazilian-American aviation entrepreneur
Value will always be on top of everyone’s lists now, right along with safety.
Brazilian-American aviation entrepreneur
What you can’t buy is the loyalty that comes through our dedicated crewmembers.
Brazilian-American aviation entrepreneur
Just keep thinking about the good side of ADD – the creativity and the originality it can stimulate.
Brazilian-American aviation entrepreneur
I think they got caught up in how much money they could get from each of the city governments as far as tax rebates. But that stuff works when you make money. It’s a little bit phantom money.
Brazilian-American aviation entrepreneur