The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected.

What people want is a seamless Web experience.

Technology has been, and always will be, my one true passion professionally.

You want to find a place where, because of your skills, you can make an impact.

We are looking for development partners, people to work alongside us, which will accelerate our actually getting licences, the technology into product, into the markets.

The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected.

Positioning the brand and regaining trust are all smart things for us to do and those are the litmus tests for any decisions we make.