Being convinced one knows the whole story is the surest way to fail.
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More quotes from Phil Crosby
You have to lead people gently toward what they already know is right.
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Successful people breed success.
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In a true zero-defects approach, there are no unimportant items.
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Eliminating what is not wanted or needed is profitable in itself.
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Being convinced one knows the whole story is the surest way to fail.
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You don’t have to be noisy to be effective.
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Selecting the right person for the right job is the largest part of coaching.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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We can spend our whole lives underachieving.
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No one can remember more than three points.
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The great discoveries are usually obvious.
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Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
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Quality has to be caused, not controlled.
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The audience only pays attention as long as you know where you are going.
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Slowness to change usually means fear of the new.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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A rule to live by: I won’t use anything I can’t explain in five minutes.
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Change should be a friend. It should happen by plan, not by accident.
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