Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
Meaning of the quote
If a business doesn't care about its employees and their happiness, those unhappy workers won't be able to provide good service to customers. A business that ignores its company culture and the needs of its workers will end up suffering because of it.
About Tony Hsieh
Tony Hsieh was an American internet entrepreneur who co-founded the online advertising network LinkExchange and later became the CEO of the popular shoe and clothing company Zappos. He retired from Zappos in 2020 after 21 years at the helm.
More quotes from Tony Hsieh
Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
American businessman (1973 - 2020)
Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
American businessman (1973 - 2020)
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
American businessman (1973 - 2020)
For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
American businessman (1973 - 2020)
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
American businessman (1973 - 2020)
We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
American businessman (1973 - 2020)
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
American businessman (1973 - 2020)