Innovation comes from the producer – not from the customer.
Meaning of the quote
Innovation comes from the people who make things, not the people who buy them. Inventors and creators are the ones who come up with new ideas and products, not the customers who use them. This means that businesses should focus on developing and improving their own products, rather than just listening to what customers say they want.
About W. Edwards Deming
W. Edwards Deming was a renowned American business theorist, economist, and statistician who played a crucial role in the post-WWII rejuvenation of the Japanese industry. He is widely regarded as the father of the quality movement and his theories on management have had a lasting impact on businesses worldwide.
More quotes from W. Edwards Deming
Whenever there is fear, you will get wrong figures.
American professor, author, and consultant (1900-1993)
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
American professor, author, and consultant (1900-1993)
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
American professor, author, and consultant (1900-1993)
Lack of knowledge… that is the problem.
American professor, author, and consultant (1900-1993)
You should not ask questions without knowledge.
American professor, author, and consultant (1900-1993)
If you do not know how to ask the right question, you discover nothing.
American professor, author, and consultant (1900-1993)
Eliminate numerical quotas, including Management by Objectives.
American professor, author, and consultant (1900-1993)
Hold everybody accountable? Ridiculous!
American professor, author, and consultant (1900-1993)
When a system is stable, telling the worker about mistakes is only tampering.
American professor, author, and consultant (1900-1993)
Any manager can do well in an expanding market.
American professor, author, and consultant (1900-1993)
It is not necessary to change. Survival is not mandatory.
American professor, author, and consultant (1900-1993)
The result of long-term relationships is better and better quality, and lower and lower costs.
American professor, author, and consultant (1900-1993)
We are here to make another world.
American professor, author, and consultant (1900-1993)
All anyone asks for is a chance to work with pride.
American professor, author, and consultant (1900-1993)
Learning is not compulsory… neither is survival.
American professor, author, and consultant (1900-1993)
You can not define being exactly on time.
American professor, author, and consultant (1900-1993)
It is not enough to do your best; you must know what to do, and then do your best.
American professor, author, and consultant (1900-1993)
The emphasis should be on why we do a job.
American professor, author, and consultant (1900-1993)
Quality is everyone’s responsibility.
American professor, author, and consultant (1900-1993)
Innovation comes from the producer – not from the customer.
American professor, author, and consultant (1900-1993)
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
American professor, author, and consultant (1900-1993)
Rational behavior requires theory. Reactive behavior requires only reflex action.
American professor, author, and consultant (1900-1993)