Quotes: Customer

I talked about 12 to 18 months, and that’s about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back… so by the end of next year, I hope most of that’s in place.

Bargain… anything a customer thinks a store is losing money on.

As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.

We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.

Innovation comes from the producer – not from the customer.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we’re trying to get the gun industry across the country to do.

Our new attitude is how can we put you in front of our customer.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled.