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Home
Authors
James Cash Penney
American
Businessman
About the author
As a rule, we find what we look for; we achieve what we get ready for.
James Cash Penney,
American
Businessman
Change is vital, improvement the logical form of change.
James Cash Penney,
American
Businessman
#Change
#Improvement
Clock watchers never seem to be having a good time.
James Cash Penney,
American
Businessman
#Time
The disciplined are free.
James Cash Penney,
American
Businessman
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
James Cash Penney,
American
Businessman
#Public
#Nothing
#Fear
#Idea
#Business
#Competition
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
James Cash Penney,
American
Businessman
#Rest
#Future
#Service
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
James Cash Penney,
American
Businessman
#Success
#Art
#Management
#Listening
#Communication
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
James Cash Penney,
American
Businessman
#Will
The best teamwork comes from men who are working independently toward one goal in unison.
James Cash Penney,
American
Businessman
#Teamwork
#Men
#Goal
Courteous treatment will make a customer a walking advertisement.
James Cash Penney,
American
Businessman
#Will
#Treatment
#Walking
#Customer
The greatest teacher I know is the job itself.
James Cash Penney,
American
Businessman
#Job
The Golden Rule finds no limit of application in business.
James Cash Penney,
American
Businessman
#Business
The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.
James Cash Penney,
American
Businessman
#Men
#Wealth
#Deeds
#Inspiration
The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.
James Cash Penney,
American
Businessman
The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
James Cash Penney,
American
Businessman
#Thought
#Mind
#Rest
#Care
The well-satisfied customer will bring the repeat sale that counts.
James Cash Penney,
American
Businessman
#Will
#Customer
Theory is splendid but until put into practice, it is valueless.
James Cash Penney,
American
Businessman
#Practice
#Theory
There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.
James Cash Penney,
American
Businessman
#Time
#Career
#Man
#Challenge
#Company
There's no better friend to any merchant than a fair competitor.
James Cash Penney,
American
Businessman
#Friend
Too many would-be executives are slaves of routine.
James Cash Penney,
American
Businessman
#Routine
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.
James Cash Penney,
American
Businessman
#Right
#Jobs
#Buying
We get real results only in proportion to the real values we give.
James Cash Penney,
American
Businessman
#Values
#Results
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
James Cash Penney,
American
Businessman
#Strength
No business can succeed in any great degree without being properly organized.
James Cash Penney,
American
Businessman
#Being
#Succeed
#Business
The keystone of successful business is cooperation. Friction retards progress.
James Cash Penney,
American
Businessman
#Successful
#Progress
#Cooperation
#Business
Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
James Cash Penney,
American
Businessman
#Thinking
#Thoughts
Success cannot come from standstill men. Methods change and men must change with them.
James Cash Penney,
American
Businessman
#Success
#Men
#Change
Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.
James Cash Penney,
American
Businessman
#Job
#Selling
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
James Cash Penney,
American
Businessman
#Art
#Study
#Practice
#Perfection
Salesmanship is limitless. Our very living is selling. We are all salespeople.
James Cash Penney,
American
Businessman
#Living
#Selling
Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
James Cash Penney,
American
Businessman
#Responsibility
#Trust
No serious-minded man should have time for the mediocre in any phase of his living.
James Cash Penney,
American
Businessman
#Time
#Man
#Living
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't.
James Cash Penney,
American
Businessman
#Today
#May
#Company
#Tomorrow
My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
James Cash Penney,
American
Businessman
#People
#Job
Men are not great or small because of their material possessions. They are great or small because of what they are.
James Cash Penney,
American
Businessman
#Men
#Possessions
Luck is always the last refuge of laziness and incompetence.
James Cash Penney,
American
Businessman
#Luck
#Incompetence
#Laziness
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
James Cash Penney,
American
Businessman
#Children
#Practice
#Consideration
It is the service we are not obliged to give that people value most.
James Cash Penney,
American
Businessman
#People
#Value
#Service
Success will always be measured by the extent to which we serve the buying public.
James Cash Penney,
American
Businessman
#Public
#Success
#Will
#Buying
Do not primarily train men to work. Train them to serve willingly and intelligently.
James Cash Penney,
American
Businessman
#Work
#Men
Every man must decide for himself whether he shall master his world or be mastered by it.
James Cash Penney,
American
Businessman
#World
#Man
No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.
James Cash Penney,
American
Businessman
#Life
#Ability
#Power
#Experience
Exchange ideas frequently.
James Cash Penney,
American
Businessman
#Ideas
It is always the start that requires the greatest effort.
James Cash Penney,
American
Businessman
#Effort
Growth is never by mere chance; it is the result of forces working together.
James Cash Penney,
American
Businessman
#Chance
#Result
#Growth
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
James Cash Penney,
American
Businessman
#Honor
#Satisfaction
#Trust
#Worth
#Quality
#Leadership
#Cooperation
#Confidence
#Service
I believe a man is better anchored who has a belief in the Supreme Being.
James Cash Penney,
American
Businessman
#Being
#Man
#Belief
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
James Cash Penney,
American
Businessman
#Want
#Trust
#Customer
I was long brought up to think that it was nothing short of a crime to miss a sale.
James Cash Penney,
American
Businessman
#Nothing
#Crime
I believe in trusting men, not only once but twice - in giving a failure another chance.
James Cash Penney,
American
Businessman
#Chance
#Failure
#Men
#Giving
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
James Cash Penney,
American
Businessman
#Life
#Work
#Problems
#Hard work
#Excuses
I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
James Cash Penney,
American
Businessman
#Time
#Footsteps