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Home
Authors
Phil Crosby
American
Author
About the author
Slowness to change usually means fear of the new.
Phil Crosby,
American
Author
#Fear
#Change
Successful people breed success.
Phil Crosby,
American
Author
#People
#Success
#Successful
The audience only pays attention as long as you know where you are going.
Phil Crosby,
American
Author
#Attention
The great discoveries are usually obvious.
Phil Crosby,
American
Author
#Obvious
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Phil Crosby,
American
Author
#Leaders
#Careers
We can spend our whole lives underachieving.
Phil Crosby,
American
Author
You have to lead people gently toward what they already know is right.
Phil Crosby,
American
Author
#Right
#People
Eliminating what is not wanted or needed is profitable in itself.
Phil Crosby,
American
Author
Selecting the right person for the right job is the largest part of coaching.
Phil Crosby,
American
Author
#Right
#Job
#Coaching
You don't have to be noisy to be effective.
Phil Crosby,
American
Author
A rule to live by: I won't use anything I can't explain in five minutes.
Phil Crosby,
American
Author
Quality has to be caused, not controlled.
Phil Crosby,
American
Author
#Quality
No one can remember more than three points.
Phil Crosby,
American
Author
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Phil Crosby,
American
Author
#Wrong
#Decision
#Learning
In a true zero-defects approach, there are no unimportant items.
Phil Crosby,
American
Author
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Phil Crosby,
American
Author
#Will
#World
#Today
#Change
#Planning
#Tomorrow
Change should be a friend. It should happen by plan, not by accident.
Phil Crosby,
American
Author
#Friend
#Change
#Accident
Being convinced one knows the whole story is the surest way to fail.
Phil Crosby,
American
Author
#Being
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby,
American
Author
#Result
#Environment
#Quality